Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.

Payment online: Our Partners secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.

To ensure that your credit, debit or charge card is not being used without your consent, Our Partner will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied. 

Payment Partners

The Company (Female First) accepts WorldPay as a payment option, and all users are subject to their individual terms of use, privacy policies and other legal requirements, which users can review at the following links: http://www.worldpay.com/uk/about/contact-us. 

Users are encouraged to review the Terms of Use, Privacy Policy and other legal disclosures of our payment partners.

WORLD PAY

UK Customers

Existing customer helpline:

Online or Virtual terminal payments: 0870 366 1233
Face to Face payments: 0845 761 6263

Corporate supported businesses should call their corporate support manager.

Sales:

0808 208 5133 or 0333 222 8905 or Request a call back

New UK eCommerce and larger businesses:

Request a call back


US Customers

Existing customer helpline:

Small/medium businesses: 1 800 859 5965
[email protected] or Request a call back

eCommerce and larger businesses should call their corporate support manager.

Sales:

1 866 505 5965 or link to live chat

New US eCommerce and larger businesses:

Request a call back


Rest of the world

New eCommerce and larger businesses:

Request a call back

Other help

Shoppers - For an explanation of how paying through Worldpay works, and for information on the status of your payments for purchases made at one of the shops that uses the Worldpay Payment Service, please visit our Shopper Help page

Complaints - We do everything we can to make sure our customers get the best possible service.We do recognise, however, that we don’t always get it right. When that happens we always encourage you to tell us about your complaint so that we can put matters right. Call on 0330 134 8830 or find out more about our Complaints Procedure.

Whether the Goods are offered for sale by ShopXtra.uk or a Third Party Seller, payment can be made for Goods via - VISA, VISA Electron, Mastercard, Maestro, American Express, Diners Club, JCB, LASER, ELV via WorldPay: where payment is made vis World Pay, we may require additional information in order to authorise and/or verify the validity of payment.

In such cases we reserve the right to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your purchase of the Goods will be cancelled.

You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods.

You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;

ShopXtra will not execute the order until receiving confirmation that payment has been received.

You may contact us via email at [email protected] or call 0044 1924 712000 to obtain a full record of your transaction.

We will confirm all your purchase orders with you via email.

What is the effective date of this privacy policy?

This Sercure Payment Policy was last updated, and became effective, on 29/10/2015.

These Terms and Conditions were last updated, and became effective, on 29/10/2015.

Contact Information : Our contact details are as follows:
Trading Name: Femalefirst Ltd, 69-71 Gerard Street,, Ashton-In-Makerfield, Wigan, Lancashire, 237, WN4 9AG. General email: [email protected]
Telephone number: 0044 1924 712000

PLEASE SEE OUR PRIVACY POLICY, STATED SEPARATELY, ON THE COMPANY WEB SITE.